Returns

Handling returns is the most time consuming, error prone and complex process and moreover last step to retain distressed customer. Uniware captures all the possible scenarios/flows of returns, partial/complete order replacements and reshipments. Uniware streamlines the complete process making it fast and easy.

Features

• Monitor returning packages and schedule actions for Reshipment or Cancellation
• Mark shipments as lost/damaged and initiate reshipments
• Initiate partial/complete reverse pickup on customer request
• Handle multi-level replacements/reshipments for a single order
• Complete APIs exposed for returns management enabling customers to initiate cancellation/pickups from e-retailers website